A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns
global reach, and digital capabilities deliver peace of mind and steadfast business continuity. When COVID-19 hit, we
A back office in most corporations is where work that supports front office work is done. The
the collection of activities a business uses to increase the number of repeat customers and to increase
Upselling is the practice of encouraging customers to purchase a comparable higher-end product than the one in
Collections are used to store, retrieve, manipulate, and communicate aggregate data. Typically, they represent data items that
Technical support (abbreviated as tech support) is an advice service provided, usually over the phone, to help people
the support you offer your customers — both before and after they buy and use your products
contact centers excellently handle after-sales technical support that is needed to guarantee customer satisfaction and loyalty. Our